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Guillermo Aparicio has been in the automotive industry for 15 years. The last three have been focused on ADAS calibrations. A year ago, he left the company he'd been working for and launched ADAS Pro Solutions, a mobile calibration business serving roughly 10 body shops across the Sacramento area.
The problems he encountered in his first few months were familiar:
"About three years ago, there was really no database," Guillermo said. "We were going in there very blank, not knowing exactly what needed to be done unless there was a DTC present."
Identification was the core issue. Without a reliable way to determine requirements by VIN and collision type, Guillermo was manually researching every job through AllData. His previous company had used ADASThink, but the per-VIN costs added up and the platform lacked invoicing.
When shops got access to run their own lookups, they'd run reports and still call him anyway.
"We were paying per VIN and it was just adding up," he said. "And then we gave access to the body shop so they can do it. And they were running it, but they were calling us."
Insurance disputes made it worse. Roughly 30% of claims drew questions from adjusters wanting to know why specific calibrations were performed. Guillermo was spending hours on the phone justifying procedures one by one.
"I always thought the issue was gonna be the pricing," he said, "but it was always ‘well, why are you doing this? Why are you doing that?’"
Meanwhile, vehicles were leaving shops without calibrations. The only trigger for a service call was a warning light on the dash.
"As many times as I keep telling them, just because there's no light on the dash does not mean it doesn't require a calibration," Guillermo said. "They still won't call."
Guillermo found Revv while researching ways to systematically identify calibration requirements. After a quick trial with the platform made the decision straightforward.
The immediate draw was built-in invoicing. No more separate software or delays getting paperwork back to shops.
"Right off the bat, the fact that I'm able to do invoicing, I was kind of sold right there," Guillermo said. "I'm not going to have to use a different software to create invoices. I can just use Revv in general."
He also set up Revv logins for his busiest shop accounts so they could run reports on their end. That gave him a management layer he didn't have before: he could see what was coming in and follow up proactively instead of waiting on phone calls.
Before Claim Builder, Guillermo was digging through AllData for OEM position statements and explaining them to adjusters over the phone.
Claim Builder packages that documentation into a single submission.
"Honda cars, in general, were a particular pain. Revv made it so easy for us to literally just click a button, and it shows us all the position statements," he said. "For me to go in there to AllData and try to find, manually find every single one of them would be a nightmare."
The back and forth with insurance companies dropped significantly. First-submission approval rates now sit above 90%, up from roughly 70%.
Disputes still surface occasionally. Guillermo notes they tend to cluster at quarter-end but they resolve fast because the documentation is already built.
"I sent it over, cool, they approved it," he said. "The fact that I don't have to spend time on the phone... I was spending a lot of time on the phone with the adjusters."
Invoice turnaround improved just as much. Body shops get invoices the same day calibrations are completed.
That matters.
"A lot of the body shops right away, as soon as the calibration is complete, they want their invoice right away," Guillermo said. "The fact that it's able to help me just turn around these things a lot quicker and get everything organized, it's just, it's awesome."
Guillermo now runs a two-person operation. The time he used to spend on manual research, adjuster calls, and separate invoicing software goes toward calibration work and growing his shop network.
Guillermo is focused on expanding his coverage area and educating body shops on when calibrations are actually required, not just when a light is on the dash.
He's building a template flyer for shop waiting areas so both staff and customers understand that common repairs like bumper removal trigger calibration requirements.
"Things like ‘that radar is never going to go back into the original position if it's mounted on the bumper’," he added.
"I feel like Revv is ahead of a lot of these other companies, where it's just making life easier for us. Less headaches compared to when I first started."